Welcome to opt-in.co.nz

Opt-in.co.nz aims to educate New Zealand users on subscriptions to premium mobile services and how to unsubscribe from these services. Opt-in.co.nz is a neutral organisation and does not provide any premium mobile services; we are only here to provide answers to your questions about premium mobile services.

What does "opt-in" mean?

It means that you have given permission to receive push messages (that is, text messages from 3rd parties) to your mobile phone.

How did I opt-in?

There are two main ways a customer can initiate a request to subscribe to a service, either via:

• Directly subscribing via TXT message sent from their mobile to the designated short-code (i.e. sending a message like “JOIN”, “YES”,“Y” etc), or
• Initiating the request for subscription through a non-mobile (or non-authenticated-mobile) channel such as a web page, WAP session, or a voice recruit IVR.

To opt-in you have to explicitly give your permission to have messages sent to your phone. You will not have opted-in if:

• All you have done is enter a competition (including text competitions) without giving the okay to send you more messages;
• Opted in to another text campaign (or any other type of campaign) with either the same company or with a different company.

Remember: they can’t send you messages if you have not signed up for it!

But I am sure I didn't opt-in!

As the messages received from mobile phones are recorded we are able to tell you if you have opted in, and when exactly you did this.

In some circumstances other people may have used your phone and opted in on your behalf without your permission. If this is the case, then the mobile phone owner has to take responsibility.

Subscription via non-mobile channel?

If you opted into this service via a non-mobile channel i.e. website, telephone, IVR or WAP site then you will have received a free SMS message to indicate that you have subscribed to this service. This would have looked something  like:

[Free Msg.] Our records indicate that you wish to subscribe to <name of service>. Cost [cost of service in $] per [product] [no. of pushes} per [billing frequency}. To subscribe enter password [password]. Helpline [0800XXXXXXX]

If I have opted-in, how can I opt-out?

Typically replying with the word “STOP” to either the short-code you opted into, or the code you receive the messages from, will allow you to opt-out.

Who can I call if I need further help?

The initial welcome message should contain the 0800 number of the service you opted in for. Subsequent messages should contain a web address from which you will be able to find the 0800 number to call.

If your messages have been deleted, you will need to call your mobile phone provider to find out what service you have been using. They will then give you the appropriate 0800 number.